[COMPLETED] Immediate Network Maintenance

Date: 18th May 2011

Start Time: 2:28 PM MDT to 2:50 PM MDT

Completion Time: Unknown

Maintenance Details:

The data center BGP route map hardware problem causing the internal and external connectivity outage.

Maintenance Effect:

Your website(s)/server(s) might not be accessible during the above time and the issue is being fixed by the network team.

Best Regards,

Support Team

………………………………..

Technical Department


Date: May 19, 2011
Time: 12:01 AM GMT-600 (MDT) – 3:00AM GMT-600 (MDT)
Purpose of Work: Upgrade IOS on core routers and switches.
Impact of Maintenance:
Customers will experience 10-15 minutes of packet loss and latency during the maintenance window as routers are upgraded and rebooted.

Description of Maintenance:
Today’s earlier outage has been attributed to a BGP memory leak in Cisco IOS, for which there is a recently released fix. We will be deploying this update during the above noted maintenance window to prevent similar events from impacting our network in the future.

Best Regards,

Support Team

………………………………..

Technical Department

About the Author